Who We Are
Plumbers Newcastle is a family-run plumbing and heating business that has been serving homeowners, landlords, and businesses across Newcastle upon Tyne for over two decades. We were founded on a simple belief: that people deserve honest, reliable tradespeople who do what they say they will, charge fair prices, and take real pride in their work.
Today, we employ a team of fully qualified, Gas Safe registered engineers covering all of Newcastle upon Tyne, Gateshead, North Tyneside, South Tyneside, and the surrounding areas of Ponteland, Cramlington, and Birtley. Every engineer is trained to the same high standard, and every job carries our unconditional 12-month workmanship guarantee.
Our Values
Honesty and Transparency
We will always tell you exactly what we find, exactly what it will cost to put right, and exactly what your options are. We do not recommend unnecessary work and we do not inflate prices. If a simple repair will do the job, we will say so. This straightforward approach is the reason so many of our customers have been coming back to us for years and recommending us to their friends and family across Newcastle.
Quality That Lasts
We use quality materials from reputable suppliers on every job. We do not cut corners to save time, and we do not fit cheap parts that will fail within months. Every job we carry out is backed by our 12-month workmanship guarantee — if anything we have done develops a fault within that period, we will return and put it right at no cost.
Respect for Your Home
Our engineers wear overshoes on carpeted areas, lay dust sheets on floors and surfaces, and carry out a thorough clean-up at the end of every visit. We communicate clearly about what we are doing, how long it will take, and what the finished result will look like. We treat every Newcastle home as if it were our own.
Our Qualifications
All our engineers hold Gas Safe registration — the UK's legal requirement for gas work — and carry City and Guilds or NVQ qualifications in plumbing and heating. Several hold G3 Unvented Hot Water System qualifications. We carry public liability insurance of five million pounds and full employers' liability cover.
Serving Newcastle's Communities
Newcastle upon Tyne is our home city and we are proud to be part of its community. We sponsor a local junior football team and support local charities through donations and pro bono work. As a local business, every pound spent with us stays in the local economy. We use local suppliers where possible, our engineers live in the communities they serve, and we contribute to the city we love.
Our coverage spans the whole of Newcastle — from the city centre and Quayside to Jesmond, Gosforth, Heaton, Byker, Walker, Fenham, Benwell, Scotswood, Denton Burn, Kenton, Kingston Park, Ponteland, and all surrounding postcodes. We also regularly serve Gateshead, North Tyneside (Whitley Bay, Tynemouth, North Shields), and South Tyneside.